FAQs

(a) When will my order arrive to the recipient?

You can track your order in the Customer Service section of our site. Simply enter your order number and your order status will be displayed online. If the order is placed before 5:00pm Bangladesh time, then the order is delivered the next day. Otherwise, the order is automatically placed for a delivery on the subsequent day, meaning two days later. For orders placed between 5pm Thursday and 11:59pm on Friday, the earliest delivery date is Sunday. Public holidays are exceptions and require a minimum of two days for delivery. Note that we do not deliver on public holidays. If you have any specific questions about your online Dhaka or Bangladesh order, please contact us.

(b) What measures are taken so that my order arrives in proper condition?

All products on sandyrain.com are either delivered via sandyrain.com’s own courier vans, or through FEDEX. Every necessary measure is taken to ensure that the product arrives to the recipient in pristine condition. If a product is damaged upon arrival, please contact a customer service representative immediately for assistance.

(c) Can my order be delivered today?

Same-day delivery may be offered by sandyrain.com depending on availability. Please consult a customer care representative for help.

(d) Is it safe to use my credit card online?

All credit card information is processed securely using GeoTrust’s SSL certificates, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled.

(e) Will my contact information be kept confidential?

sandyrain.com keeps customer information completely confidential. Our company does not share customers’ personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms of Use in the Customer Service section.

(f) Why did sandyrain.com decide to go online?

At sandyrain.com, we place a top priority on convenience as well as quality. We feel that online shopping is the quickest way for customers to browse products, as well as the most convenient way to purchase them. When our customers enjoy orders from the comfort of home, they need not stand in line, carry bulky products, or experience disappointment when an item is out of stock. When a customer places an order with us, confirmation of the order arrives immediately. Bangladesh shopping has always been a favorite activity of our customers, and the convenience of online purchases makes it even more enjoyable